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Christmas
Flowers
Gifts
Hampers
Birthday
Newborn
Congratulatory
Condolences
Occasion

International Delivery Terms & Conditions


Please read the terms & conditions before proceeding.

Prices/ Order Information:

  • Orders are chargeable in Singapore Currency (SGD$).
  • Orders must be made at least 3 working days in advance, excluding Saturdays, Sundays and Public Holidays in Singapore and/or Country of Delivery.
  • Prices are subjected to changes during festive seasons such as Christmas, Valentine’s Day, Chinese New Year, and other major festivals.

Delivery Information:

  • Delivery costs are included in the price of the product.
  • Additional delivery charges are applicable for delivery to certain areas (e.g. remote or restricted areas) unless otherwise stated.
  • Deliveries of chosen items are subjected to availability at the time of purchase.
  • Deliveries will be made according to the specified address, date and time provided by the customer.
  • For items perishable in nature like fresh flowers, food or other goods, delivery may only be attempted once and no refunds will be entertained for such items.
  • Additional fees may apply in the event of any delivery issues and cost incurred for reasons including but not limited to failed delivery, redelivery, returns made to warehouse, recipient being unavailable and change of delivery address.
  • For successful delivery, request for proof of delivery such as signed delivery note or courier slip is subjected to availability, depending on Country of Delivery. For Contactless Deliveries, no signed delivery note will be provided.

Delivery Schedule:

  • Depending on Country of Delivery, kindly expect 3 to 12 working days for order to be delivered.
  • For festive seasons such as Christmas, Chinese New Year, Valentine’s Day etc., stretched dates, or more working days may be required due to delays or overwhelming number of orders.
  • Delivery slots timing largely follows office hours, where morning or night delivery availability depends on Country of Delivery.

Cancellation & Refunds:

  • Cancellation of orders must be made at least 3 working days before date of delivery.
  • Depending on Country of Delivery, cancellation fees will apply; either in full or 50% of the order cost will be chargeable.
  • Cancellations are not allowed for flowers and gifts with perishable items.
  • Cancellation policy may differ during festive or peak seasons.
  • There will be no refunds once delivery has been made and full purchase amount will be charged.
  • No refunds will be made for non-delivery due to incorrect details. You will be contacted to make an alternative arrangement.
  • All goods sold are non-exchangeable and non-refundable.

Substitution:

  • Items may be substituted with another of equivalent or higher value depending on stock availability without prior notice.
  • Substitution may occur for products, including but not limited to its decorative elements (i.e. specific baskets, vases and plush toys), items in the hamper (e.g. chocolates, diapers, essences, etc), seasonal fresh fruits and colours of fresh flowers.
  • Flowers and fresh fruits are dependent on seasonal availability.
  • Actual colour tone of flowers and plants may differ slightly from website image, as images are for reference and subject to photography angle and lighting differences. As flower arrangements are individually hand-made, there may be slight variations from images shown as well.
  • Please note that flower quality and quantity may also be affected due to weather, seasonal, or flower supply chain conditions, especially due to the Covid-19 situation where flower substitution may occur without prior notice to fulfil delivery on time.

Change of Particulars:

  • Any changes to particulars (e.g. recipient’s address, message card content, and all delivery-related details) must be made within 1 working day before delivery, subject to approval.

Loyalty Points & Benefits:

  • Gifts that are delivered outside of Singapore (International Delivery Orders) are not entitled to loyalty points and corporate benefits.

Disclaimer:

  • Noel Gifts International Ltd reserves the right to reject any order.
  • Noel Gifts International Ltd reserves the right to amend the above terms and conditions without prior notice.



By proceeding, you acknowledge that you have read and agreed to the above terms & conditions.

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