First-Time Shopper's Guide
1) Join Us!
Sign up as a member and enjoy hassle-free shopping, unlock incredible savings, rewards, 10% Off* your first purchase and more. It’s free!
*Terms & Conditions: The promo code will be automatically reflected in the "Promo Code" section in your Profile page once you have successfully signed up. Discount is only valid for regular priced items, excluding Best Buy, Add-Ons, Electronic Appliances, Flowers Subscription, Festive Hampers (Mid-Autumn Festival, Hari Raya, Deepavali, Christmas, Chinese New Year and Valentine's Day) and International Orders. Not valid in conjunction with other discounts, rewards and privileges. No minimum purchase is required.
2) Add to your Shopping Cart
Have multiple recipients that you would like to gift? Fret not, our shopping cart can help you organise and deliver gifts without needing to make separate orders!
3) Checkout & Fill In Your Details
Enter your billing & shipping details and check if there are ongoing promotions you can enjoy before placing your order!
4) Select Payment Method & Place Order
Frequently Asked Questions
Head over to our FAQs page to clarify any doubts before you make your purchases!
5) Receive Your Items
Doorstep Delivery
Opt for our delivery services to get the item to where you want it!
Self-Collection
Shop online and collect your orders from us at your convenience!
6) Refunds, Exchanges, Cancellations
Received Damaged Goods ?
Festive Period
We will refund 5 times the price of any spoilt food products or 50% of the hamper value. This guarantee is valid for food hampers delivered within Singapore.
You can also be assured of prompt delivery (within 3 working days for standard hampers and 4 working days for specially-packed hampers) from the date of order confirmation.
Non-Festive Period
We will provide free replacements for feedbacks received before 5.00pm (weekdays) or 12.00pm (Saturdays) on the day of delivery.
This guarantee applies to feedback received within 12 working hours from receipt of flowers and fruits, and 48 working hours for non-perishable gifts. Refunds for non-perishable items will be made at the discretion of the management.
Need To Cancel Your Order?
Singapore Delivery : 24 hours in advance
Overseas Delivery : 48 hours in advance
Failing which, a cancellation fee of 50% of the selling price is chargeable. Full purchase amount will apply if the order has been delivered. Refunds will be processed and completed between 3 to 4 working weeks approximately.
7) Chat with Us!
Need some gift recommendations? Or need more help? Simply contact us through any of our platforms and we will do our best to assist you.
Alternatively, you can fill up our Enquiry Form on our website!
