Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
You may cancel your order if (a) we have not started crafting your purchased item, (b) the item has yet to be dispatched out for delivery, or (c) the item is scheduled for a future delivery date. Please submit an inquiry form or contact us at (65) 6299 1133 during our office hours to cancel your order. Please note that we will be unable to cancel your order if it has already been sent out for delivery. Cancellation charges may apply.
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
How do I place order?
How do I place order?
Simply browse through the website and find the product you wish to order. You can find out more through the photos and product descriptions. Once you are ready to place order, please add the product(s) to the shopping cart. When you have confirm the product and quantity, click on 'Check out' to proceed to delivery details. Enter the delivery details, billing details and you can proceed to make payment. Select your payment method and proceed to make payment. You will receive an order confirmation number along with a reference number. You may use that reference number for tracking purposes. If you encounter problems in submitting your order, you can always contact Noel Gifts International Ltd at (65) 6299 1155 or fax your order to (65) 6293 3522 or use our Customer Service Inquiry Form.
What if I do not receive an order confirmation via e-mail?
What if I do not receive an order confirmation via e-mail?
You will receive an order confirmation shortly after you have submitted your order. If you do not receive this confirmation within four hours of placing your order, please feel free to contact us at (65) 6299 1155 during our office hours to ensure that your order is being processed. You may also like to check your junk mail folder to ensure that the confirmation is not auto-filtered as junk mail.
Can I place a special order with specific requirements? Eg; specific type or number of flowers, specific colour scheme or theme, or addition of my own item?
Can I place a special order with specific requirements? Eg; specific type or number of flowers, specific colour scheme or theme, or addition of my own item?
Certainly! Noel Gifts offers customisation and personalisation services. Customisation refers to crafting a gift with your specific requirements or to include an item that is provided by you into our gift package. Personalisation refers to imprinting your corporate identity (company name or logo) or your recipient’s name on the gift for a lasting impression. Let us know what you have in mind and our Customer Service Officer will assist you.
Promotions
Where can I find available promotional codes for use?
Where can I find available promotional codes for use?
Please subscribe to our newsletter to stay updated of the latest promotions and promotional codes. Keep an eye on our homepage rotating banners for promotional code too!
This promotional code is not valid for use. What is the issue?
This promotional code is not valid for use. What is the issue?
Please check the validity of the promotional codes and the items that are eligible for the promotion. At times, you are also required to sign-in to your Noel Gifts account to utilise the promotional code, ensure minimum spend amount is hit, select occasion or ensure is a non-promotional item. If you still encounter issues, please feel free to chat with us via Livechat or email us atinquiry@noel.com.sg.
Is it possible to stack promotions?
Is it possible to stack promotions?
All promotions cannot be used in conjunction with each other. Not stackable with any other promotions or discounts.
Payment Terms
What are the accepted payment methods?
What are the accepted payment methods?
We accept Cash, Credit Card (Master/Visa), Mobile Payments (DBS Paylah!, PayNow, OCBC Pay Anyone), PayPal and Cheque for corporate accounts.
Can we apply for credit term payment for corporate purchases?
Can we apply for credit term payment for corporate purchases?
Yes, please write in to us at inquiry@noel.com.sgfor the application form.
My payment did not go through successfully but I received an Order Confirmation Number. What should I do?
My payment did not go through successfully but I received an Order Confirmation Number. What should I do?
Fret not! This is because our system has captured your order details, but has yet to receive payment from your payment provider. Our Customer Service Officer will reach out to you within the same working day (next working day if order is placed on a weekend) to complete the payment process via email or phone call. You can also write in to us atinquiry@noel.com.sgor call us at 6299 1155 to complete your payment process.
Delivery
What are the delivery slots that Noel Gifts has?
What are the delivery slots that Noel Gifts has?
Generally, we have 3 time slots available for delivery.
Office Operating Hours Earliest Delivery Timing
Monday - Friday
Morning from 9.00am to 1.00pm Afternoon from 2.30pm to 6.00pm Night from 7.00pm to 10.30pm
Saturday
Morning from 9.00am to 1.00pm Afternoon from 2.30pm to 6.00pm
Sunday
Morning from 9.00am to 1.00pm
For more details, check out our delivery schedule.
Do you offer express delivery?
Do you offer express delivery?
Yes, we do. However, express delivery is subjected to our drivers' availability, schedule and route. Please check with our Customer Service team via a phone call at 6299 1155 before making an order.
My delivery is unsuccessful! What should I do?
My delivery is unsuccessful! What should I do?
If the recipient is not available at the time of delivery, our driver will contact them to arrange the next earliest available delivery slot. Alternatively, you may inform us of a preferred redelivery time. Please ensure the recipient’s address is accurate and that someone is present to receive the gift. If the delivery is still unsuccessful, the item will be returned to our office for rescheduling. A touch-up and re-delivery fee of up to 50% of the original selling price will be applicable.
Can I request for my item to be delivered at a specific timing (e.g. between 9.00am to 10.00am)?
Can I request for my item to be delivered at a specific timing (e.g. between 9.00am to 10.00am)?
We are unable to guarantee delivery requests for a specific time or time frame as this is subjected to our drivers' availability, route and delivery load.
What is the procedure for delivery to places with restrictions such as Changi Airport Terminal areas or Army Camps?
What is the procedure for delivery to places with restrictions such as Changi Airport Terminal areas or Army Camps?
You may place your orders as per normal. Our drivers will take note of such addresses. Please provide us with the contact number of the recipient(s) so that our delivery drivers can get access to the areas promptly (e.g. exchange security pass, get clearance, etc).
Do you deliver to overseas addresses?
Do you deliver to overseas addresses?
The main bulk of our catalogue items are for Singapore local delivery only. For international delivery, please check out our international catalogue and page for more information.
Can I change the delivery address?
Can I change the delivery address?
You can only make amendments to the delivery address if the item has not been dispatched out for delivery. Please submit an inquiry form or contact us at (65) 6299 1155 during our office hours to amend your order.
Gift vouchers
What are Gift Vouchers?
What are Gift Vouchers?
Gift vouchers are pre-paid stored-value that can be used as an alternative to cash for purchases or to offset a bill. Each gift voucher has an expiry date and the receiver has to utilize the voucher before the stated date.
Can I purchase Noel Gift Vouchers for my company?
Can I purchase Noel Gift Vouchers for my company?
Yes, please write in to us at inquiry@noel.com.sgfor more information. We also offer bulk purchasing.
My Noel Gifts Voucher does not work?
My Noel Gifts Voucher does not work?
Please check the expiry date of the voucher, as well as the eligibility of the items you have chosen, based on the terms and conditions provided to you.
Products
The item I received is different from what I ordered online. Please explain.
The item I received is different from what I ordered online. Please explain.
Due to the fast-moving flowers, gifts, and seasonal hampers, the stock level for various items will move differently. Please be rest assured that we will only replace the affected components with existing items of equivalent or higher value.
The fruits / flowers I received are not of good condition!
The fruits / flowers I received are not of good condition!
Please take a photo of the flowers/fruits and inform us within 12 hours from of receipt of flowers and fruits. We will be able to provide a free replacement for feedback received before 5.00pm on weekdays, or 12.00pm on Saturdays, on the day of delivery itself.
